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FQHC Performance Accelerator Program

Performance Management System FOR BUSY FQHC LEADERS

FQHC’s have endured a lot of changes since the pandemic. The strategies they used before don’t work anymore.

They’re losing providers, facing workforce challenges, and losing patients. FQHCs need a formalized performance management system to ensure everyone is operating from the same playbook, is working toward the same organizational vision and goals, and is managing their team with the same set of values and standards. However, most health centers do not have a formal performance management system, and they’re struggling to hit targets, grow revenue and ensure their sustainability over the long-term. This program provides the framework for continuous performance improvement, maximized productivity, and guaranteed growth and sustainability.

As a Certified Balanced Scorecard Strategic Planning Facilitator and Key Performance Indicator Trainer, I help health centers go through a comprehensive, collaborative strategic planning process. I then take that plan and help the leadership team create departmental KPIs and individual employee goals. Unlike other strategic planning facilitators, who leave after the strategy has been set, I work with your leadership team on an ongoing basis to be sure they understand how to implement, monitor and get their goals accomplished.

Key Performance Indicator Training & Implementation Steps

THE FRAMEWORK:

  • Review of necessary Strategic Elements, including M, V, V

  • Develop a Customer Value Proposition

  • Conduct a SWOT assessment

  • Develop Strategic Objectives, Strategic Themes, Key Performance Indicators (KPIs), Targets and Thresholds, Strategic Owners and Initiatives.

  • Ongoing coaching to help leaders create and refine their performance management system

PARTICIPANTS:

FQHC Senior Leadership Teams, Jill Steeley

SCHEDULE A CALL

I recommend any FQHC healthcare leader invest in Jill Steeley for themselves and the future of their organization and community.

- DR. DAVID MARK 
CEO, One Health

Jill provides a wealth of information that comes from being in the CEO role for so long as well as having experience in other businesses as a leader. She has a unique skill in running health centers while making them financially stable and thriving.

- Justin Murgel
fqhc CEO

Jill brings tremendous experience working in community health and is an expert at engaging effectively with leadership teams and Boards. Her facilitation helped our senior leaders refine their objectives in a way that will keep them focused on the right priorities.

- Lander Cooney 
fqhc ceo

Performance Management System

Leaders will have a formalized performance management system that includes monitoring of measures, targets and initiatives. They will get monthly coaching sessions to ensure they are on track to hit targets and goals, and able to work through any challenges. I will conduct regular evaluations to ensure progress and improvement, and advise on adjustments needed to the components of the performance mgt system based on the growth and evolution of the health center and it’s needs.

 

PARTICIPANTS

FQHC Senior Leadership Team, Jill Steeley

SCHEDULE A CALL

I recommend any FQHC healthcare leader invest in Jill Steeley for themselves and the future of their organization and community.

- DR. DAVID MARK 
CEO, One Health

Building a Culture of High-Performing Teams

Leaders will have the tools and resources to assist their team members with writing individual performance goals, being objective owners and managing  the performance of the strategic objectives that are assigned to them. The framework will provide them with a roadmap to meet regularly with the team to monitor KPIs, celebrate achievements, gamify and incentivize improvements, and ensure continuous improvement.

LEADERS WILL BE PROVIDED WITH:

  • New Employee Onboarding Roadmap

  • Lifetime access to KPI training modules, worksheets and tools to assist team members in writing goals and KPIs

  • Done-for-You Communication
    Templates to keep teams updated on progress

  • Schedule for ongoing monitoring of objectives, targets, KPIs and initiatives

  • Reporting Templates to keep executive leadership team updated on progress

PARTICIPANTS:

FQHC Senior Leadership Team, Jill Steeley

SCHEDULE A CALL

There is no aspect of FQHCs Jill hasn't seen or endured. She has a wealth of knowledge and always shares her thoughts, strategies and successes to help others become more effective leaders.

- michelle marten
FQHC Pharmacy director

My experience with Jill Steeley as CEO helped me see just how much an FQHC is capable of under the right leadership.

- DR. MARGARITA ANGULA
DENTAL DIRECTOR, PUREVIEW HEALTH CENTER